Now with guided workbenches for all five core DMAS forms — 97A/B, 99, 100, 225, and 98RView plans

Operations software for Virginia non-medical home care

Run the agency.
Stay ready.

Complete guided DMAS forms with built-in checks, manage quality improvement from finding to verified fix, and keep every policy review on schedule — all from one secure staff workspace.

Role-based staff accessOfficial state PDFs stay intactWet-signature ready
VIRGINIA • HOME CARE OPERATIONS
Non-medical home-care administrator presenting the Harbor CareOps dashboard on a tablet
One clear workspaceForms, quality actions, and policy reviews

Purpose-built for the details that keep Virginia personal care agencies moving

12VAC5-381DMAS workflowsQuality improvementPolicy governance

One connected workspace

Less chasing.
More knowing.

Bring the work that usually lives across binders, inboxes, and spreadsheets into one accountable system.

01

Guided Virginia DMAS forms

Plain-language prompts follow the official form instructions, validate identifiers and required items as staff type, and place every answer onto a downloaded copy while the state PDF stays untouched.

See the workflow
Five guided workbenches
DMAS 97A/B • 99 • 100 • 225 • 98R
02

Continuous quality improvement

Move from finding to action to effectiveness review—with the evidence and oversight history kept together.

Explore QI
03

Controlled policy library

Publish, review, acknowledge, and archive policies across six clear volumes—without losing the history.

Browse the structure
6 volumes

Guided DMAS form entry

From official blank PDF to
a completed copy.

Each workbench — DMAS-97A/B, 99, 100, 225, and 98R — turns the official form instructions into a logical sequence: what to gather, who should verify each answer, and which questions apply. It does not invent answers or make assessment decisions.

  1. 01
    Work through guided sectionsPlain-language preparation notes and prompts help staff find the right source record before answering.
  2. 02
    Resolve supported checksRequired items, 12-digit Medicaid ID, 10-digit NPI, phone number, and conditional follow-ups are checked in the browser.
  3. 03
    Preview and generate locallyA live side-by-side preview shows answers on the state layout; the browser overlays them onto a generated copy while the official blank PDF stays unchanged.
  4. 04
    Download, print, and wet-signQualified staff review the output; signature lines remain blank for the appropriate people to sign and date on paper.
DMAS-99Community-Based Care Member AssessmentBrowser-only • not saved
MemberFunctionalMedicalSupportsSignatures

SECTION 1 OF 7 • CAREOPS GUIDE

Who is this assessment for?

Guidance uses form rules — no answers are sent to AI

Right work, right view

Made for the whole agency.
Focused for every role.

FOR AGENCY OWNERS

See the health of the operation without chasing updates.

A high-level view of deadlines, quality trends, policy status, and documentation readiness across your agency.

  • Governing-body reporting
  • Operational risk overview
  • Accountable action ownership
QI TRENDOpen actions14 ↓ 18%
Annual QI reportReady for governing-body review
7/9sections complete

Quality improvement

Close the loop,
not just the task.

Track what happened, what changed, whether it worked, and who reviewed it—aligned to an ongoing, evidence-based QI cycle.

Improvecontinuously
1IdentifyTrends & findings
2ActCorrective measures
3VerifyEffectiveness review
4ReportCommittee & governing body
StaffingSupervisionOn-call responseClient recordsSatisfactionComplaintsInfectionsStaff concernsService appropriateness

Policy governance

Every policy.
A clear place and history.

01

Governance & Administration

Board oversight • leadership • ethics
02

Operations & Scope of Services

Service delivery • contracts • operations
03

Human Resources & Competency

Hiring • training • evaluations
04

Client Care & Rights

Care planning • rights • complaints
05

Quality & Compliance

QI program • audits • corrective action
06

Safety, Records & Emergencies

Infection control • records • preparedness

Straightforward pricing

Start with what your
agency needs today.

Essentials

For a small team moving core forms and policies out of binders.

$149/ month

Per agency, billed monthly

Choose Essentials
  • Up to 5 staff accounts
  • All five guided DMAS workbenches (97A/B, 99, 100, 225, 98R)
  • Protected source-PDF registry
  • Six-volume policy library
  • Wet-signature PDF workflow
  • Email support
Agency Plus

For larger organizations that need tailored access and onboarding.

Let’s talk

Pricing based on agency requirements

Talk to our team
  • Custom staff limits
  • Everything in Professional
  • Read-only auditor access
  • Guided onboarding
  • Configuration planning

Introductory pricing shown for planning purposes. Final scope and pricing are confirmed before activation.

Secure staff access

Already part of Harbor?

Use your approved agency account to open the staff portal. Client information should never be entered on this public page.

Invite-only accountsRole-based permissionsPrivate staff workspace
Continue with Google
or
Sign in with your agency password

Google sign-in is available after your agency administrator connects Google Workspace.

Security by design

Trust is built in
the details.

CareOps is designed around minimum-necessary access, tenant separation, accountable activity, and protected document handling.

Read our security approach
Role-based access

Users see only the clients, records, and tools required for their work.

Complete activity history

Views, changes, approvals, downloads, and administrative actions are recorded.

Protected documents

Versioned, encrypted storage with short-lived access links and integrity checks.

Tenant isolation

Agency information remains logically separated throughout the application.

A calmer way to stay ready

See what organized
could feel like.

Tell us a little about your agency and we’ll show you the workflows most relevant to your team.

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